KAMALA BLOSSOM · JAYNE FRASER

Appointment Booking Policy

Last updated: 23 October 2026

This policy covers individual treatment and session appointments booked with me. Please read it before confirming your booking.

Payment

Payment is due in full when you book your appointment.

Cancelling or rescheduling with at least 48 hours’ notice

If you cancel at least 48 hours before your appointment starts, you will receive a full refund. If you prefer to reschedule, your full payment will transfer to your new appointment.

Cancelling with less than 48 hours’ notice

A cancellation charge of 50% of the appointment price applies, and the remaining 50% will be refunded.

For Cerridwen’s Cauldron, The Ancestor Thread and EFT appointments, the cancellation charge is £60 instead of 50%. The remainder of your payment will be refunded.

Rescheduling with less than 48 hours’ notice

A charge of 50% of the appointment price applies for the appointment you are moving. The remaining 50% of your payment will transfer to your new appointment. The balance for the new appointment is payable to confirm your booking.

For Cerridwen’s Cauldron, The Ancestor Thread and EFT appointments, the rescheduling charge is £60 instead of 50%. The remainder of your payment will transfer to your new appointment, with the balance payable to confirm the new booking.

Missed appointments

If you do not attend your appointment and have not contacted me beforehand, the full payment will normally be retained as the charge for the missed appointment. A new appointment requires a new booking and payment.

Unexpected circumstances

I understand that unexpected circumstances can arise. In cases of genuine illness, emergency or exceptional circumstances, I may waive or reduce the charge at my discretion. Please contact me as soon as possible so we can discuss your situation.

Any charge will be limited to the loss reasonably incurred. I will reduce it where I can refill the appointment or otherwise reduce that loss.

If I need to cancel

If I need to cancel your appointment, you can choose a full refund or transfer your payment to a new appointment.

Contact me

Please use your booking confirmation to cancel or reschedule where available, or contact me at jayne@kamalablossom.co.uk or 07446 385843.

This policy does not affect your statutory consumer rights.